Refund policy

1. Overview

We want you to be confident before you enrol. Speak to our academy team if you are unsure which program suits you. This policy explains when fees can be refunded, transferred or adjusted.

2. 7-day refund window

You can request a full refund within 7 days of payment if both of the following are true:

• the program's first live class has not yet taken place, or you have attended no more than one live class; and
• you have accessed no more than 20% of recorded content and have not downloaded course materials or submitted an assessment.

3. After the refund window

• Before the cohort starts: if you cancel more than 7 days after payment but before the first live class, we refund the fee minus a 10% administration charge.
• After the cohort starts: fees are not refundable, but you may transfer once to the next available cohort of the same program (see below).
• After a certificate is issued: no refund or transfer is possible.

4. Cohort transfers

If you cannot continue because of illness, a family emergency or work commitments, you may transfer once, free of charge, to the next cohort of the same program, provided you ask before 50% of the live classes have been held. Further transfers are at our discretion.

5. If we cancel or reschedule

If we cancel a program, or move its start date by more than 30 days, you can choose a full refund or a free transfer to another cohort or program of equal value.

6. Non-refundable items

• Consultation and counselling-call bookings once the call has taken place.
• Assessment re-sit and certificate re-issue fees.
• Payment-gateway or currency-conversion charges applied by your bank or card issuer.

7. Instalment plans

For instalment plans, eligible refunds are calculated on the amount actually paid. Cancelling does not remove the obligation to pay instalments already due for classes attended.

8. How to request a refund

Email us from the address you enrolled with, giving your name, program, cohort and payment reference. We confirm eligibility within 3 working days. Approved refunds are made to the original payment method within 7–10 working days; the time for the money to reach your account depends on your bank.